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Improving Airport Passenger Experience with Contactless Temperature Monitoring at Istanbul Grand Airport

When the COVID-19 pandemic hit the world, it impacted the aviation industry particularly severely. Airports were seen as places that were particularly susceptible to spreading COVID-19. IGA had to find an efficient and practical way to minimize this risk, ensure passengers could pass through the airport safely, and keep the airport and air travel going as much as possible during lockdown. Istanbul Airport is different from many other large hub airports in that security checks take place before passengers and visitors enter its terminal building.

There are seven separate entrances, each manned by a team of security guards. To spot anyone coming into the airport with a high-temperature range, guards used handheld devices to measure each person. But this was slow, inefficient and, because of the high volume of people, the devices would start to overheat and not work effectively.

IGA considered several different solutions, but finally decided on one from MOBOTIX. It was chosen for the knowledge and experience of the team, and the flexibility and scalability of the MOBOTIX technology for additional applications such as high-performance perimeter protection. IGA’s technical team was particularly impressed with the accuracy and intelligence of the MOBOTIX thermal camera technology and its ability to manage even the most critical challenges.

The aesthetic design of the terminal includes several glass screens which would usually interfere with many “AI Thermal Camera” readings. However, MOBOTIX cameras are able to differentiate between a human and their reflection, which is an important factor to work efficiently at terminal gates.