The World Travel & Tourism Council (WTTC) has unveiled the second phase of measures to rebuild global consumer confidence to encourage the return of travelling
The latest protocols are designed to drive the return of safe travel and enable industries, namely tour operators and convention centres, meetings and events to thrive once again.
Detailed discussions took place with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation, to set clear expectations of what travellers may experience in the ‘new normal’.
Those relating to airports and airlines have been devised following close consultation with WTTC Members such as Iberia, Emirates Group, Etihad and Oman Aviation Group among others, as well as the International Air Transport Association (IATA) and Airports Council International (ACI), to rebuild trust and provide reassurance that airports and airlines will offer safe environments in which to fly once travel restrictions are relaxed.
The welfare of travellers and the millions of people employed throughout the Travel & Tourism sector at the heart of this new comprehensive package of Safe Travels protocols.
Among the many protocols are those that recommend an increased use of non-contact technology in passenger check in and screening:
- Reduce passenger touchpoints through online check-in before departure, use of self-check in kiosks and bag drop, home-printed bag tags, greater use of biometric e-gates and boarding card reading at gates
- If entry-exit screening is mandated, it should be carried out in a non-intrusive, walk through manner, through full body infrared scanners using handheld infrared thermometers, and ear gun thermometers